Thinking about Service

Apart from upbringing and all, Japan has excellent customer service because customer expectations of the product has been leveled out by offerings that are consistently fast, good, and cheap (when compared to similar offerings), such that the most effective differentiating factor becomes service.

This leveling out may be coming to an end though, as Korean and Chinese companies are matching offerings that are just as fast, almost as good, and much cheaper. It remains to be seen whether economic benefits will affect the signature level of service offered by the Japanese, or whether Japanese upbringing will prove service to be something that cannot be created purely through economic incentives.



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